AI Agents Overview
AI agents are configurable coworkers inside your app. You define what each one handles, which tools it can use, and how people reach it — then it takes on work, follows through, and reports back.
What agents can do
Agents are here to do work — not just answer questions. Describe what you need in plain language; the agent reads the thread, uses the tools you've allowed, and follows through. Run as many as you need per app: a support bot that triages tickets, an ops assistant that chases stale deals, a research agent that summarizes before a call — each with its own instructions and permissions.
- Handle conversations — reply in-app, on a record, Slack, Telegram, WhatsApp, Gmail, webhooks, or voice. People message in; the agent does the back-and-forth.
- Work in your app — look up and update records, run automations, manage tasks, and remember context from earlier threads. Routine data work without doing every step yourself.
- Follow up on its own — send email or Slack messages, fire webhooks, and run on a heartbeat or reminder schedule. Agents can start work, not only react when someone asks.
- Reach outside your app — search the web, fetch URLs, run code, generate images, and call other agents. When you grant a capability, the agent uses it to finish the task.
Where to start
Creating agents
Open the Agents library, write instructions, pick a model, and set limits.
Starting threads
Hover an agent in the sidebar and click the new-thread button.
Channels
Connect Slack, email, webhooks, heartbeats, and more ways for agents to run.
Data, connections & integrations
Synced tables vs live third-party actions — and where to connect each.
Tools
What each agent can do — data, email, web, integrations, and more.